Payments & Quality Assurance

Payment Information

Credit Cards -

Effective July 1st 2024 a 3% processing fee will be applied to all accounts paying with credit card
We accept Visa, Mastercard, Discover and American Express
You will be required to enter your credit card at checkout unless you are able to purchase on terms
If you need to update your payment information, simply go to your customer profile and update billing information
Invoices are emailed out once orders have been pulled and completed
For Credit Card payments, an additional reciept is emailed once the card has been charged
Credit Card payments for cellpack herbs will not be processed until the week before your order ships out
Cash/Check -
Local Deliveries and Pickups may pay via check or cash
At checkout simply select "Approved Terms or Cash/Check" under billing
If you are approved to pay with cash/check and do not have the option to checkout this way, please give us a call
Invoices are printed out and available upon pickup/delivery as well as emailed
Credit Arrangements/Terms -
Credit arrangements and terms are offered on a preapproved basis with established customers only
We ONLY accept credit card and cash/check payments for all new customers until a history of business has been established
Once a customer has placed 3-5 orders with us, we will review a credit application where we can offer terms based on your credit references and continued business with us
Statements are emailed out monthly and all payments are required by their due dates
A finance charge of 2% per month (an annual rate of 24%) will be assessed to accounts that are 30 days overdue
Brokers -
Organic Cellpack Herb customers are welcome to place orders through their broker
To place an order through your broker, reach out to your representative and they will get in contact with us
If you would like to place an online order and you bill through a broker, please get in touch with us to add your broker to your account

- Prices are subject to change at anytime -

Quality Assurance

Hillcrest Nursery Inc. is committed to providing the highest quality plants
If there is ever an issue with your order, you will need to make a claim
Initial claim notification via email is necessary within 24 hours of receiving your shipment
This must be accompanied with photos and sent to orders@hillcrestnursery.com
Final claims must be made within two weeks of shipments delivery date
If approved, replacements, a credit memo, or a refund check will be issued

Download Additional Information

Claim Example

File a Claim